Virtual Wallet in Wales
We have been working with Powys County Council and its partners to deploy our Virtual Wallet solution for direct payment recipients in the area. The Virtual Wallet will sit alongside a revised direct payment support service and information resources such as Dewis Cymru and Info Engine.
Virtual Wallet will be the default offering to all new direct payment recipients. As well as improving outcomes for individuals, it is hoped that it will help the council increase the uptake of direct payments and encourage more people to self-serve.
Our support team will be on hand to support individuals and Personal Assistants with Virtual Wallet. The existing direct payment support service (from PeoplePlus) will still provide ‘on-the-ground’ information, advice and support to individuals (including PA recruitment and setup), although we have also deployed an online tool to help individuals find a PA or a micro-provider.